FAQ

GENERAL + SUBMISSION CRITERIA

HOW DOES CIRQULAR WORK?

We make it easy to repurpose your unwanted, unworn, or unloved fashion offering you tailored advice on how you can give each piece a second chance either in your wardrobe or in the greater community.

Here is a breakdown of how it works

ONE: Complete our short application form + upload your item here

TWO: Explore all your options to repurpose your item. This will include opportunities for repair, resell, restyle and repurposing.

THREE: Select an option that best suits you needs and we'll organise everything else in between.

FOUR: Earn rewards by giving back. Earn cash back or redeem points towards your next service. We want repurposing to be the new norm.

DOWNLOAD OUR SUBMISSION GUIDE HERE

Download our submission guidelines

Read More

WHAT ITEMS DO YOU ACCEPT?

All of our services accept clothing, shoes, and handbags. They must meet the following standards: 

  • Freshly washed and folded: Items must be clean and stain free. They don't need to be steamed or ironed.
  • Stain free
  • Odour free: No cigarette smoke, perfume, pet hair or mothball scents.

We do not accept:

  • Underwear
  • Swimwear
  • Counterfeit or ‘faux’ pieces
  • Items that are not owned by you personally

For any items that you would like to resell, additional criteria needs to be met. See below at 'Sell your items' FAQS

If we receive items that do not meet our criteria, we will return them to you immediately

WHAT IS YOUR CONDITION GRADING RATING SYSTEM?

We use the following grading system when we assess items:

  • Perfect: Brand new with tags
  • Excellent: Like new, only worn once or twice
  • Great: Worn several times but no visible signs of wear
  • Good: Worn frequently, signs of wear but still good enough to pass onto a friend
  • Fair: Well loved in your life with obvious signs of wear but potential for resale
  • Damaged: Needs a minor refresh or repair but has potential
  • End of life: Beyond repair in it's current state but could be suitable for repurpose or recycling

WHAT BRANDS DO YOU ACCEPT?

Our platform celebrates designer, vintage, and handmade brands that value quality, craftsmanship, and individuality.

For items that you would like to repair, alter or restyle for individual use we can help you revive any item in your wardrobe

For items that you no longer want to keep in your wardrobe i.e. resale

We accept:
Acne Studios, Adidas, Ann Demeulemeester, Arnsdorf, Burberry, Dion Lee, Gucci, Jacquemus, Issey Miyake, Levi’s, Marni, Prada, Vivienne Westwood—and many more contemporary designer brands.

We don’t accept:
Fast-fashion and low-quality brands like:
Anko, ASOS, Boohoo, Cotton On, H&M, Shein, Sportsgirl, Zara—and others that prioritise mass production over sustainability.

Still unsure? Send us an email at hello@joincirqular.com

WHAT IF I CANT FIND THE BRAND LISTED?

If you can’t find the brand of your item in the drop down in the submission form, select 'not listed' and you will be prompted to fill in the brand name manually on the following page

CAN I BUY ANY OF THE UNWANTED ITEMS THAT YOU RECEIVE?

For the moment, we do not directly sell products through our platform.

WHY DO YOU NEED MY PHOTO ID FOR VERIFICATION?

This is a legal obligation when trading in second-hand goods. We will request to see your photo ID only on your first sale to us.

SHIPPING FAQS

WHAT ARE THE SHIPPING COSTS?

Our standard shipping starts at $10 to addresses in Australia

We partner with Sendle for all of our shipments. They are a carbon neutral delivery service.

List of pick up locations can be found here

CAN I DROP OFF MY ITEM?

Sendle has over 900 drop off locations across Australia.

If you are located within the Perth metro area we offer a complimentary drop off option for our premium members.

DO YOU ACCEPT ITEMS FROM OVERSEAS?

Unfortunately, we are only able to accept items from Australia.

We will continue to expand our network. If you wish to receive updates on future expansions, contact us here

REPAIRS, ALTERATIONS, RESTYLING

WHAT TYPE OF ITEMS CAN I SUBMIT FOR REPAIR?

You can submit a wide range of clothing, shoes and handbags for repair, restoration and alteration including:

  • Clothing: Dresses, shirts, pants, jackets, skirts, and more.
  • Denim: Jeans, jackets, and other sturdy items.
  • Knitwear: Sweaters, cardigans, and other wool or knit items.
  • Leather and Suede: Jackets, pants, skirts.
  • Handbags: Fabric or leather handbags including small leather goods such as wallets, purses or pouches.
  • Shoes: Sneakers, boots, sandals, heels and more.

 

We ensure that we connect you with the most suitable specialist that brings back to life your favourite wardrobe items. They will be able to fix all your common issues such as:

  • Clothing: repair straps, elastic replacement, fix loose hems, reattach missing buttons, fix embellishment details
  • Shoes: sole replacement, elastic gussets, straps, and overall restoration
  • Handbags: discolouration, lining rips, tears, broken zippers, broken handles and more

WHAT ABOUT ALTERATIONS, WHAT CAN I SUBMIT?

You can submit a wide range of items for alterations. Below are some examples of previous work by category:

  • Clothing: Adjust sleeve length, take in or let out seams, reshape collars, taper legs, or add darts for a better fit.
  • Shoes:  Recolouring, replacing buckles, zippers, or decorative elements.
  • Bags: Recolouring and updating hardware.

WHAT IS RESTYLING?

Restyling is a creative process where we reimagine and transform your item, giving it a fresh new look while preserving its essence. By choosing restyling, you grant us creative freedom to provide tailored options for changes that enhance the item’s style, functionality, or fit.

 Examples of restyling include:

  • Clothing: Transforming a dress into a top and skirt, adding unique embellishments, or modernising outdated designs.
  • Shoes: Adding custom detailing, changing colour, or upgrading hardware for a contemporary look.
  • Bags: Replacing worn-out parts with new materials, adding patches or embroidery, or customising straps.

Restyling breathes new life into your favourite pieces, ensuring they remain unique and aligned with your personal style.

To submit an item in your wardrobe for a restyle, fill in the 'submit an item' form and we will provide you with new ideas based on your preferences with an outline of cost and timeframe.

WHAT DETAILS DO I NEED TO PROVIDE?

Please use our submission link to upload the items you would like repairing. This process involves answering some questions about the item so we can best the repair required as well as uploading some photos.

The process is simple and should not take more than 5 minutes. If your request is within our standard services we will provide you with an instant quote. You'll then be able to book in the service immediately and arrange for shipment.

For any repairs or alterations that require more details, we will need to review your submission and provide you with a personalised quote. This usually takes between 24-48 hours.

If you are unsure, you can schedule a virtual restyling consultation here

HOW LONG DOES IT TAKE TO HAVE AN ITEM REPAIRED, ALTERED OR RESTYLED?

We make sure that we match your request to the most suitable repair specialist, tailor or mending service. Depending on your location, we aim to have your item returned to you within 2 weeks.

NOTE: Restyling options may take a little longer depending on the amount of work involved.

IS IT POSSIBLE TO GET A FITTING IN PERSON?

We don't offer in person fittings. When you book a service, we request all of the relevant details from you to be able to process your request. If we require any additional details to proceed, we will contact you directly.

If you are unsure or need some help, we offer a 15 minute virtual consultation to get you started. Book here

HOW MUCH DOES IT COST?

Prices vary depending on the scope your request. Please submit your item here and we will be happy to provide you with a quote.

SELLING YOUR ITEMS

WHAT ITEMS CAN I SELL THROUGH YOUR PLATFORM?

When suggesting resale options for unused fashion items, we prioritise clothing, shoes, and accessories that are:

 

  • IN DEMAND, OFF THE MOMENT PIECES: We’ll recommend resale options for your unused fashion items that are highly sought after by our reseller community. We focus on what’s trending right now – from brand and seasonality to size, colour, and rarity in the market. This approach ensures a faster sale and a higher return on investment.

 

  • SUSTAINABLE MATERIALS: We prioritise pieces crafted from natural materials like
    cotton, silk, linen, and wool. These timeless fabrics not only last longer but
    also maintain a higher resale value due to their durability and longevity.

 

  • LOCAL, ETHICALLY SOURCED BRANDS: We proudly champion local, sustainable brands that share our commitment to conscious production and ethical practices.

 

We do not resell:

  • Counterfeit or ‘faux’ pieces
  • Fast fashion items (as outlined in our brand section)
  • Broken, dirty, or damaged items

We cannot sell items that are damaged, broken, stained, odorous, have missing buttons or broken zips. If your items arrive and aren't in sellable condition or we find damage, we will post them back to you at your expense.

NOTE: We’re in the process of expanding our categories soon – so keep an eye out for updates as we grow.

CAN I HAVE MY ITEM LISTED ON MULTIPLE PLATFORMS?

Yes, this is possible. We will match the best reseller based on your needs and preferences.

ARE THEY ANY SELLING FEE'S?

Selling/commission fees vary depending on the resale platform. We have partnered with a wide network of resale partners which specialise in different categories/items. On average commission fees can be anywhere from 11%-50% depending on the agreement. We can help break down the most suitable option based on your specific needs.

WHAT IS THE PAYMENT PROCESS?

The payment process will begin once your item has sold. You will receive a summary outlining the total amount less commission fees. In most cases, you will receive your money within 3 business days after receiving the buyer payment provided your item has already been despatched and received.

We send all payments via bank transfer, so please ensure that you fill in your bank details correctly to avoid any delays.

HOW LONG WILL IT TAKE TO SELL AN ITEM?

This is difficult to predict as it depends on the category, style, size, condition and demand of the item within the market. We can give you an estimated overview at the time of submission which will allow you to make a decision as to whether resale will be the best option for you.

WHAT HAPPENS IF MY ITEM DOESN'T SELL?

We will allow for up to 4 weeks for your item to be listed in one of our resale partners. We monitor sales daily and can discuss options with you at the end of the first 2 weeks to discuss next steps.

WHAT IF I CHANGE MY MIND?

Unfortunately, if the item has already been received by us and submitted for it's selected service we won't be able to return the item.

If in doubt, please contact us immediately at hello@joincirqular.com

RECYCLING + DONATIONS

I WANT TO DONATE SOME ITEMS, WHAT DO YOU ACCEPT?

We aim to match your unwanted items to their best case use therefore requirements will vary depending on the item. As a minimum guideline, we expect all items to be:

  • Freshly washed and folded
  • Good condition
  • Odour free
  • Shoes: pairs kept together + shoe laces tied and clean from any dirt or residue

It is important for us to know what is important to you when it comes to donating to individuals, organisations or causes so that we can best align them. Once you're ready, fill in our submission link

WHAT IS THE DIFFERENCE BETWEEN RECYCLING AND UPCYCLING?

Recycling breaks down clothing into raw materials, like turning fabric scraps into new fibres. Upcycling transforms existing garments or materials into new items without breaking them down, such as turning old jeans into a jacket.

HOW WILL I KNOW THAT MY ITEM WON'T END UP IN LANDFILL?

It is our mission to reduce textile waste in Australia, therefore we only partner with organisations and social enterprises that facilitate the best outcome for the item you have submitted. We believe transparency is key, and can share with you the journey post recycle.

NEED SOMETHING ELSE?

We are happy to help answer any other questions. Email us directly at hello@joincirqular.com or fill in the below contact form.

CONTACT USBOOK A VIRTUAL CONSULTATION