Most Frequently Asked Questions

What brands do you accept?

Our platform celebrates designer, vintage, and handmade brands that value quality, craftsmanship, and individuality.

For items that you would like to repair, alter or restyle for individual use we can help you revive any item in your wardrobe

For items that you no longer want to keep in your wardrobe i.e. resale

We accept:
Acne Studios, Adidas, Ann Demeulemeester, Arnsdorf, Burberry, Dion Lee, Gucci, Jacquemus, Issey Miyake, Levi’s, Marni, Prada, Vivienne Westwood—and many more contemporary designer brands.

We don’t accept:
Fast-fashion and low-quality brands like:
Anko, ASOS, Boohoo, Cotton On, H&M, Shein, Sportsgirl, Zara and others that prioritise mass production over sustainability.

Still unsure? Send us an email at hello@joincirqular.com

What if the brand is not listed on the form?

If you can’t find the brand of your item in the drop down in the submission form, select 'not listed' and you will be prompted to fill in the brand name manually on the following page

What items do you accept?

All of our services accept clothing, shoes, and handbags. They must meet the following standards: 

  • Freshly washed and folded: Items must be clean and stain free. They don't need to be steamed or ironed.
  • Stain free
  • Odour free: No cigarette smoke, perfume, pet hair or mothball scents.

We do not accept:

  • Underwear
  • Swimwear
  • Counterfeit or ‘faux’ pieces
  • Items that are not owned by you personally

For any items that you would like to resell, additional criteria needs to be met. See below at 'Sell your items' FAQS

If we receive items that do not meet our criteria, we will return them to you immediately

What items do you accept?

Download our submission guidelines

Read More

How do you assess the quality of my clothes?

We use the following grading system when we assess items:

  • Perfect: Brand new with tags
  • Excellent: Like new, only worn once or twice
  • Great: Worn several times but no visible signs of wear
  • Good: Worn frequently, signs of wear but still good enough to pass onto a friend
  • Fair: Well loved in your life with obvious signs of wear but potential for resale
  • Damaged: Needs a minor refresh or repair but has potential
  • End of life: Beyond repair in it's current state but could be suitable for repurpose or recycling

Shipping FAQ's

What are your shipping costs?

Our standard shipping starts at $10 for deliveries within Australia. The final cost will depend on your location and the weight of your items. You can see the exact shipping charge at checkout.

Can I drop my item off instead?

Yes, drop-off is available for Perth customers only. You can choose from two locations: Perth CBD or Mosman Park. Simply select this option at checkout, and we’ll be in touch to facilitate the process.

Do you offer local pick up services?

We offer local pick-up and re-delivery within the Perth metro area. This includes areas up to 30km from the Perth CBD.

For a full list of covered postcodes, please see below

Perth CBD

6000, 6003, 6004, 6005

 

Western Suburbs

  • 6007 (Subiaco)
  • 6008 (Shenton Park, Daglish)
  • 6010 (Nedlands, Dalkeith)
  • 6011 (Claremont, Swanbourne, Cottosloe, Peppermint Grove)
  • 6012 (Mosman Park)
  • 6014 (Wembley, Floreat)
  • 6015 (City Beach)6016 (Wembley
    Downs) 

North of the River

  • 6006 (North Perth)
  • 6007 (Leederville)
  • 6016 (Mount Hawthorn, Osborne Park)
  • 6019 (Scarborough)
  • 6020 (Carine, Duncraig)
  • 6021 (Balcatta)
  • 6022 (Hamersley)
  • 6024 (Greenwood)
  • 6025 (Hillarys, Sorrento)
  • 6026 (Woodvale, Kingsley)
  • 6027 (Joondalup, Edgewater)
  • 6050 (Mount Lawley)
  • 6052 (Inglewood)
  • 6060 (Yokine, Coolbinia)
  • 6061 (Nollamara)
  • 6062 (Morley)
  • 6064 (Ballajura)
  • 6065 (Wanneroo, Madeley)

South of the River

  • 6009 (Crawley)
  • 6151 (South Perth)
  • 6152 (Como, Manning)
  • 6153 (Applecross, Mount Pleasant)
  • 6154 (Ardross)
  • 6155 (Willetton)
  • 6155 (Canning Vale)
  • 6156 (Melville)
  • 6158 (East Fremantle)
  • 6160 (Fremantle)
  • 6163 (Bibra Lake)
  • 6164 (Success, Atwell, Beeliar)
  • 6166 (Cockburn Central) 

Eastern Suburbs

  • 6104 (Ascot, Belmont)
  • 6107 (Cannington)
  • 6056 (Midland)

How long does it take to receive my repair back?

The total process could take anywhere from 2-3 weeks, depending on the level of work required.

Generally, repairs take 5-10 business days once received, but this may vary based on the issue and complexity. Clothing repairs have shorter lead times than leather goods so please keep this in mind.

Delivery times will depend on your location and the shipping method selected. Standard shipping within Australia typically takes 3-7 business days. We’ll keep you updated on the progress and notify you when your item is on its way back.

How do I track my order?

Once we’ve received your item, we’ll email you with an estimated completion date. When your item is ready and shipped back, you’ll receive a tracking number to monitor its progress.

If you haven’t received updates or have any questions, feel free to contact us at hello@joincirqular.com, and we’ll be happy to assist you.

Do you accept items from overseas?

Currently, we only accept items from within Australia. However, our services are available worldwide, and we plan to expand our network in the future.

If you’d like to receive updates on our expansions, please contact us here

Our Services

What can I get repaired?

You can submit a wide range of clothing, shoes and handbags for repair, restoration and alteration including:

  • Clothing: Dresses, shirts, pants, jackets, skirts, and more.
  • Denim: Jeans, jackets, and other sturdy items.
  • Knitwear: Sweaters, cardigans, and other wool or knit items.
  • Leather and Suede: Jackets, pants, skirts.
  • Handbags: Fabric or leather handbags including small leather goods such as wallets, purses or pouches.
  • Shoes: Sneakers, boots, sandals, heels and more.

 

We ensure that we connect you with the most suitable specialist that brings back to life your favourite wardrobe items. They will be able to fix all your common issues such as:

  • Clothing: repair straps, elastic replacement, fix loose hems, reattach missing buttons, fix embellishment details
  • Shoes: sole replacement, elastic gussets, straps, and overall restoration
  • Handbags: discolouration, lining rips, tears, broken zippers, broken handles and more

Do you do alterations too?

You can submit a wide range of items for alterations. Below are some examples of previous work by category:

  • Clothing: Adjust sleeve length, take in or let out seams, reshape collars, taper legs, or add darts for a better fit.
  • Shoes:  Recolouring, replacing buckles, zippers, or decorative elements.
  • Bags: Recolouring and updating hardware.

What is a customised restyle?

Restyling is a creative process where we reimagine and transform your item, giving it a fresh new look while preserving its essence. By choosing restyling, you grant us creative freedom to provide tailored options for changes that enhance the item’s style, functionality, or fit.

 Examples of restyling include:

  • Clothing: Transforming a dress into a top and skirt, adding unique embellishments, or modernising outdated designs.
  • Shoes: Adding custom detailing, changing colour, or upgrading hardware for a contemporary look.
  • Bags: Replacing worn-out parts with new materials, adding patches or embroidery, or customising straps.

Restyling breathes new life into your favourite pieces, ensuring they remain unique and aligned with your personal style.

To submit an item in your wardrobe for a restyle, fill in the 'submit an item' form and we will provide you with new ideas based on your preferences with an outline of cost and timeframe.

How long does a repair, restyle or alteration take?

We make sure that we match your request to the most suitable repair specialist, tailor or mending service. Depending on your location, we aim to have your item returned to you within 2 weeks.

NOTE: Restyling options may take a little longer depending on the amount of work involved.

Is it possible to get fitted in person?

We don't offer in person fittings. When you book a service, we request all of the relevant details from you to be able to process your request. If we require any additional details to proceed, we will contact you directly.

If you are unsure or need some help, we offer a 15 minute virtual consultation to get you started. Book here

Reselling with Cirqular

What items can I sell with you?

When suggesting resale options for unused fashion items, we prioritise clothing, shoes, and accessories that are:

 

  • IN DEMAND, OFF THE MOMENT PIECES: We’ll recommend resale options for your unused fashion items that are highly sought after by our reseller community. We focus on what’s trending right now – from brand and seasonality to size, colour, and rarity in the market. This approach ensures a faster sale and a higher return on investment.

 

  • SUSTAINABLE MATERIALS: We prioritise pieces crafted from natural materials like
    cotton, silk, linen, and wool. These timeless fabrics not only last longer but
    also maintain a higher resale value due to their durability and longevity.

 

  • LOCAL, ETHICALLY SOURCED BRANDS: We proudly champion local, sustainable brands that share our commitment to conscious production and ethical practices.

 

We do not resell:

  • Counterfeit or ‘faux’ pieces
  • Fast fashion items (as outlined in our brand section)
  • Broken, dirty, or damaged items

We cannot sell items that are damaged, broken, stained, odorous, have missing buttons or broken zips. If your items arrive and aren't in sellable condition or we find damage, we will post them back to you at your expense.

NOTE: We’re in the process of expanding our categories soon – so keep an eye out for updates as we grow.

Can I have my item listed on more than one retailer?

Yes, this is possible. We will match the best reseller based on your needs and preferences.

What are the fee's involved?

Selling/commission fees vary depending on the resale platform. We have partnered with a wide network of resale partners which specialise in different categories/items. On average commission fees can be anywhere from 11%-50% depending on the agreement. We can help break down the most suitable option based on your specific needs.

How do I receive my money?

The payment process will begin once your item has sold. You will receive a summary outlining the total amount less commission fees. In most cases, you will receive your money within 3 business days after receiving the buyer payment provided your item has already been despatched and received.

We send all payments via bank transfer, so please ensure that you fill in your bank details correctly to avoid any delays.

How long does it take to sell an item?

This is difficult to predict as it depends on the category, style, size, condition and demand of the item within the market. We can give you an estimated overview at the time of submission which will allow you to make a decision as to whether resale will be the best option for you.

What happens if my item doesn't sell?

We will allow for up to 4 weeks for your item to be listed in one of our resale partners. We monitor sales daily and can discuss options with you at the end of the first 2 weeks to discuss next steps.

What if I change my mind?

Unfortunately, if the item has already been received by us and submitted for it's selected service we won't be able to return the item.

If in doubt, please contact us immediately at hello@joincirqular.com