FAQS
SHIPPING
WHAT ARE THE SHIPPING COSTS?
Our standard shipping starts at $10 for deliveries within Australia. The final cost will depend on your location and the weight of your items. You can see the exact shipping charge at checkout.
HOW DO I GET FREE SHIPPING?
Spend over $150 and automatically receive free shipping
CAN I DROP OFF MY ITEM?
Yes, drop-off is available for Perth customers only.
You can choose from our two drop off locations: Perth CBD or Mosman Park.
Simply select this option at checkout, and we’ll be in touch to facilitate the process.
WHAT AREAS DO YOU COVER FOR LOCAL PICK UP / RE-DELIVERY?
We offer a weekly local pick-up and re-delivery within the Perth metro area. This includes areas up to 30km from the Perth CBD.
For a full list of covered postcodes, please see below
This service is run weekly on Fridays
Perth CBD
6000, 6003, 6004, 6005
Western Suburbs
- 6007 (Subiaco)
- 6008 (Shenton Park, Daglish)
- 6010 (Nedlands, Dalkeith)
- 6011 (Claremont, Swanbourne, Cottosloe, Peppermint Grove)
- 6012 (Mosman Park)
- 6014 (Wembley, Floreat)
- 6015 (City Beach)6016 (Wembley
Downs)
North of the River
- 6006 (North Perth)
- 6007 (Leederville)
- 6016 (Mount Hawthorn, Osborne Park)
- 6019 (Scarborough)
- 6020 (Carine, Duncraig)
- 6021 (Balcatta)
- 6022 (Hamersley)
- 6024 (Greenwood)
- 6025 (Hillarys, Sorrento)
- 6026 (Woodvale, Kingsley)
- 6027 (Joondalup, Edgewater)
- 6050 (Mount Lawley)
- 6052 (Inglewood)
- 6060 (Yokine, Coolbinia)
- 6061 (Nollamara)
- 6062 (Morley)
- 6064 (Ballajura)
- 6065 (Wanneroo, Madeley)
South of the River
- 6009 (Crawley)
- 6151 (South Perth)
- 6152 (Como, Manning)
- 6153 (Applecross, Mount Pleasant)
- 6154 (Ardross)
- 6155 (Willetton)
- 6155 (Canning Vale)
- 6156 (Melville)
- 6158 (East Fremantle)
- 6160 (Fremantle)
- 6163 (Bibra Lake)
- 6164 (Success, Atwell, Beeliar)
- 6166 (Cockburn Central)
Eastern Suburbs
- 6104 (Ascot, Belmont)
- 6107 (Cannington)
- 6056 (Midland)
HOW LONG DOES IT TAKE TO SEND AND RECEIVE A REPAIR BACK?
The total process could take anywhere from 2-3 weeks, depending on the level of work required.
Generally, repairs take 5-10 business days once received, but this may vary based on the issue and complexity. Clothing repairs have shorter lead times than leather goods so please keep this in mind.
Delivery times will depend on your location and the shipping method selected. Standard shipping within Australia typically takes 3-7 business days. We’ll keep you updated on the progress and notify you when your item is on its way back.
HOW DO I TRACK MY ORDER?
Once we’ve received your item, we’ll email you with an estimated completion date. When your item is ready and shipped back, you’ll receive a tracking number to monitor its progress.
If you haven’t received updates or have any questions, feel free to contact us at hello@joincirqular.com, and we’ll be happy to assist you.
DO YOU ACCEPT ITEMS FROM OVERSEAS?
Currently, we only accept items from within Australia. However, our services are available worldwide, and we plan to expand our network in the future.
If you’d like to receive updates on our expansions, please contact us here